Spin Casino Privacy Policy

At Spin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our services at Spin Casino.com. By using our platform — whether through the spin casino app, desktop browser, or any other access point — you acknowledge that you have read and understood the practices described here. We encourage you to review this document carefully and contact us if you have any questions.

1. Who We Are

We are Baytree Interactive Ltd, a company registered in Guernsey (registration number 69691), with our registered office at Ground Floor, Kingsway House, Havilland Street, St Peter Port. Our holding company is Super Group (SGHC) Limited. Our platform is powered by Cityviews Group, and payment processing is handled by Digiprocessing Limited (Gibraltar registration 110368). We operate Spin Casino under a licence issued by the Kahnawake Gaming Commission (licence number 00892), and all transactions and servers are located in the Mohawk Territory of Kahnawake, Canada. As the data controller, we are responsible for the personal information you provide when using our spin online casino.

2. Information We Collect

When you register, use, or interact with Spin Casino, we may collect a variety of personal data. This information is necessary to provide you with a safe, compliant, and enjoyable gaming experience. Specifically, we may collect the following categories of data:

• Registration details such as your full name, date of birth, email address, and country of residence
• Financial information including payment method details, transaction history, and billing address
• Identity verification documents required under our KYC (Know Your Customer) procedures, triggered at cumulative deposits or withdrawals of €2,000 or more
• Technical data including your IP address, device type, browser type, and operating system
• Usage data such as your login history, gaming activity, session duration, and navigation patterns
• Communications data, including records of live chat conversations, emails, and any formal complaints submitted to complaints@playersupportcenter.com
• Promotional preferences and bonus activity linked to your account

3. How We Use Your Information

At Spin Casino, we use the personal data we collect for clearly defined and lawful purposes. We do not sell your data to third parties. The primary reasons we process your information include:

• To create and manage your casino spin account and verify your identity
• To process deposits and withdrawals through our supported payment methods, including Visa, Mastercard, Skrill, NETELLER, MuchBetter, paysafecard, ecoPayz, eZeeWallet, and SWIFT bank transfer
• To fulfil our legal and regulatory obligations under the Kahnawake Gaming Commission licence
• To detect and prevent fraud, money laundering, and other illegal activities
• To personalise your experience, including tailoring bonuses, loyalty rewards, and promotional communications
• To operate our Loyalty Points programme and tiered Loyalty Levels (Bronze through Privé)
• To provide customer support via live chat and email in your preferred language
• To improve the performance and functionality of our spin casino app and web platform
• To send you relevant marketing communications, subject to your consent and preferences

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions you accepted when registering with Spin Casino
• Legal obligation: We are required to process certain data to comply with applicable laws, including anti-money laundering regulations and the requirements of the Kahnawake Gaming Commission
• Legitimate interests: We may process data where we have a legitimate business interest, such as fraud prevention and improving our services
• Consent: Where we send you marketing communications or use non-essential cookies, we rely on your explicit consent

5. Cookies and Tracking Technologies

Our Spin Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie preferences through your browser settings, though please note that disabling certain cookies may affect the functionality of our casino spin platform.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties where necessary to operate our services. These include:

• Payment processors and financial institutions facilitating your transactions
• Our platform provider, Cityviews Group, and related technology partners
• Identity verification and KYC service providers
• eCOGRA, our Alternative Dispute Resolution (ADR) provider
• The Kahnawake Gaming Commission, when required by law or licence conditions
• Law enforcement or regulatory authorities when legally obligated to disclose information

All third parties we engage are required to handle your data securely and in accordance with applicable data protection standards.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or regulatory guidance. Please note that accounts inactive for six months or more may be subject to an inactivity fee of €10 per month for up to 18 months. Even after account closure, we may be required to retain certain records — particularly financial and identity verification data — to comply with our obligations under the Kahnawake Gaming Commission licence.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by Spin Casino. These may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team via live chat or by emailing us at complaints@playersupportcenter.com. We will respond to all requests in a timely manner.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, or misuse. Our Spin Casino platform uses SSL encryption across all data transmissions, and access to sensitive data is strictly controlled within our organisation. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique #0M(s47q2ID1YKR( for your spin casino login credentials.

10. Responsible Gaming and Data

As part of our responsible gaming commitments, we may process your gaming activity data to identify signs of problem gambling behaviour. This includes monitoring session lengths, deposit frequency, and betting patterns. We may use this data to initiate contact, apply self-exclusion tools, or enforce account limits where necessary for your protection.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any material changes will be communicated to you via email or a prominent notice on our website. Your continued use of our spin casino online services after such changes constitutes your acceptance of the updated policy. We recommend checking this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at Spin Casino, please do not hesitate to reach out to us. You can contact our support team through live chat, available around the clock, or by submitting a formal written complaint to complaints@playersupportcenter.com. For unresolved disputes, you may also contact eCOGRA as our designated ADR provider, or the Kahnawake Gaming Commission as our licensing authority.